Returns

We're confident that you will love your Festival Queens order but should you not, you are welcome to return your item for an exchange or credit note.

Customers must contact us within 14 days from the date of purchase in order to request an exchange or credit note.

Items must be in their original condition with original tags attached. if the item has been worn we cannot offer a refund, exchange or credit note.

Please contact hello@festivalqueens.co.uk if you wish to exchange your item alongside your order number and full name.

So we can process your exchange as quickly as possible quicker please insert name and email address to your parcel as well.

Please note, we do not cover the cost of return shipping. we recommend that you send the item via 2nd class signed for delivery as we cannot process exchanges for items that we have not received.

We reserve the right to deny a return if it does not meet our returns policy.